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FAQ

How long do i have to return my purchase?

    Kaubi Trending Empire has some of the BEST Customer Service Reps. whom strive for excellence in our delegated duties. So if you have question don't hesitate to contact us via our contact us page on the website: Contact Us

     

    How long do i have to return my purchase?

      Because we have a 30 days policy, you have 30 days from date of purchase to return the item back to us. We recommend you use a registered post when returning items because we do not take responsibility for items that get lost in transit.

       

      What is your return policy?

        Please check out our return policy page for full detail information. Click on the following link: Return Policy

        How long does it takes to ship exchanged item?

          We will Process your exchange within 7 business days of receiving your return.

          If i need to return an item, does it need to be in its original condition and packaging?

            Any item(s) returning to us must be in THE SAME condition as received. The items unworn, unused with all original tags and packaging. we also recommend that you use registered post to send the item(s) back to us as we don't take responsibility for items lost in transit

             

            Can I come and pickup my package?

              We currently do not offer local pickup.

              What size do I need?

                if you’re unsure about your size, the best way to about it, is to grab a similar item, preferable in the same brand and check the item to estimate your size. At Kaubi Trending Empire, we also include a size conversion charts on majority of our product listing to give you a guide as to what size you may need in different metrics. if you do purchase the wrong size you can always return your item as it stipulate in our returns policy. for further details please view our Return Policy

                What forms of payment do you accept?

                  We accept credit cards, master card and PayPal. Stripe is the most secure and trusted payment method offering customers the reassurance of safe shopping.

                  Do you ship internationally?

                    Yes we do! Customer will have their items shipped via expedited shipping which takes approximately 7 - 25 business days depending on your location. Please note that we are not responsible for any duties and taxes levied on products entering your country. Make sure you check your local government authority prior to purchase.